Support Center
Find installation guidance, official product documents, troubleshooting, warranty details, and support contact paths.
Wiring, setup, safety, reset, and product guidance from the official SW5 User Manual.
Confirm 2.4GHz Wi-Fi, Smart Life pairing, AP Mode, and voice assistant setup paths.
Official product documents and future firmware downloads.
Answers to common setup, compatibility, warranty, and checkout questions.
Resolve pairing, Wi-Fi, app, and power-state issues.
Coverage terms, service expectations, and replacement process.
Future product registration for warranty, documentation, and customer support.
Prepared warranty claim intake for future service workflows.
Turn off power at the breaker, confirm neutral wiring, review the wiring diagram, mount the switch, restore power, and reset or pair the device according to the official SW5 User Manual.
Confirm 2.4GHz Wi-Fi, install and log in to Smart Life, turn on Bluetooth, and keep the official user manual nearby for AP Mode and reset instructions.
Confirm the phone and SW5 are on the same 2.4GHz network and retry pairing near the router.
If the switch does not illuminate, disconnect power and verify line, load, and neutral wiring.
Refresh linked devices in Alexa or Google Assistant after the Smart Life app setup is complete.
Firmware downloads will appear here for products that support field updates.
No. The SW5 connects directly to a 2.4GHz Wi-Fi network.
Yes. After setup in the Smart Life app, you can connect compatible voice assistants.
Yes. The SW5 is designed for installations where a neutral wire is available.
No. You can build a cart and review payment options, but live payment processing is intentionally disabled.